Adoption Of Utility Bill Software

By Daphne Bowen


Services provided by public utilities to the public are commonly termed as utilities. These services include provision of water, gas and garbage collection. Due to the necessity of these services offered by such companies, most governments put regulations on the amount of charges to be paid by consumers. This protects the public from extortion and makes sure that they can afford such vital services. Due to the large number of consumers that the companies have to provide services to, the process of billing can be tedious and complicated. Therefore, the introduction of utility bill software was a welcome advancement. The objective of automated system is to ensure that a proper track of consumption of the products or services is maintained. These companies are expected to provide clean water, gas and energy while protecting their revenue source.

A feature of such a system is that it is possible to establish an audit trail that shows the movement of funds and payments into the company. Corruption cases have been reduced due to this and accounts that are in debt can be easily identified. Another feature is the possibility of communicating directly to the consumers through emails. Consumers are alerted and given notices on payment dates and other important information.

Customer satisfaction is an important aspect in any business that aspires to do well. Whenever the customer is not satisfied about something in the provision of a service, the probability is that they will lodge a complaint to the company. Adopting an automated system means that there will be less complaints concerning the amounts to be billed to the customers. The readings will be done automatically from the centers hence they are more accurate and with eliminated human observational errors.

Automated billing systems provide the customer with online portals. Through these portals, the customers are able to easily find information they are looking for. Therefore, the calls made to the call centers of the companies reduce significantly. This means increased customer satisfaction.

Automated systems have led to the automation of tasks that are done repeatedly. This has led to less demand for labor and hence more savings for the companies. Employees are left with fewer tasks which they can put more effort into. In addition, data entry errors which are associate with humans are minimized.

Customer management is an important part of a business. Employing an automated system in a utility company ensures that the customer complaints and issues concerning provision are solved. The online portals provided are able to provide the necessary information like payment options and account numbers. Therefore, the volume of calls made to the service centers of the company reduces leading to a improvement in the satisfaction of the customer.

Companies which have installed automated billing systems have reaped the benefits of reduced negative lawsuits. Due to the elimination of manual meter reading in their firms, the number of injuries and accidents reported by their employees reduce significantly. Even the lawsuits from hostile home owners who deter entry into their homes and term it trespass are avoided.

Automatic meter readers are justified because of location of some of the meters. Some manual meters are located in dangerous areas which is an increased risk to the employees of that company. Other areas are even hard to access located in harsh terrains. This increases the cost to the company and even consumes more time in reading of those meters.




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