Why More Businesses Are Now Choosing Hosted VoIP When Shopping For Telecommunications Solutions

By Nancy Edwards


Thanks to cloud technology, companies of all sizes can now acquire a fully-functional IT infrastructure without having to pay too much upfront. This extends to advanced VoIP solutions, technologies that were previously only accessible to larger corporations. If you're in the process of replacing your legacy phone system, knowing the benefits you could reap from hosted VoIP will be crucial in making your telecommunications solutions investment a successful one.

Affordability is perhaps the most important reason you should consider switching to a hosted VoIP service. Your provider will take care of all your hardware requirements as part of your plan, leaving the subscription fee as your biggest concern. Now take into account the fact that you won't have to pay for maintenance, and it becomes clear why you start looking for a cloud telephone service provider immediately.

Hosted phone systems are particularly well-suited for businesses that have lots of field workers. Because the service isn't tied to a physical location, one can add new lines without having to subscribe for an additional plan. Depending on the provider, employees can also answer incoming calls on the same line they use in their offices. This makes it easier to stay in touch with customers and colleagues from wherever.

Supporting a growing business means expanding its infrastructure in proportion with the rate of growth. This isn't always possible with standard phone systems, but it's one of the key features of cloud-based VoIP. Not only can you add and remove channels as you need, but this also comes without the penalties you'd otherwise face with a traditional setup.

When shopping for VoIP solutions, always make sure you read the fine print on every brochure you come across. Phone companies have been known to hide surcharges in such places, which means you must protect yourself by examining all contracts thoroughly before signing one. If you can't figure out what certain terms imply, get in touch with the company for further clarification.

Even the most advanced telephone system will experience issues from time to time, and these need to be fixed quickly to prevent costly downtime. For this reason, it would be prudent to choose a VoIP package that includes extended technical support, besides reviewing your vendor's experience in this area. Evaluating your current and future needs will also steer you towards a service provider with the ability to serve them adequately.

Although customization is often attainable with traditional solutions, not all hosted VoIP systems carry this feature. However, there's no way you're going to get the best out of yours if you can't add extensions or make a few changes here and there. This makes it crucial to check the level of customization offered on each package as you shop. You can also discuss your needs with vendors to see if they could meet you halfway.

You've probably heard about hosted telephone systems, but are you familiar with their benefits? Besides cost-efficiency and flexibility, cloud VoIP could also take you closer to adopting unified communications. This all depends on the service you choose, so be careful when navigating the tricky telecommunications landscape.




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