When is free one thing other than free? When HP weighs a free Nook offer, notes The Consumerist.
Not necessarily free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that integrated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Not a special issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Definitely the Nook was not necessarily free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the consumer "will not get the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was really bundled with the HP price rather than actually being a totally free product offered on top of the computer. The small print is where all the essential data could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Not necessarily free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that integrated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Not a special issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Definitely the Nook was not necessarily free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the consumer "will not get the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was really bundled with the HP price rather than actually being a totally free product offered on top of the computer. The small print is where all the essential data could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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